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Faqs

Frequently Asked Questions:

Q:What colors are available for my dress?
A:Available colors for each style are listed on the individual product pages.

Q:What are the fabric options?
A:Available fabrics for each style are listed on the individual product pages.

Q:Can I order the dress longer depending on my height?
A:Styles are available to order up to 3 inches longer, but please note that this may delay the shipping date. Contact an  Ebelz retailer to be measured and to place your order. (Additional charges may apply.)

Q:How long does it take for my dress to arrive?
A:Ebelz has a regular shipping of 8-10 weeks. However, we also offers a variety of styles that are available to be shipped within two weeks.

Q:What are the lengths of the dresses?
A: Our long dresses are 57" long. Some of our beaded dresses are available for additional length to be added.

Q:What colors are available for my dress?
A:Available colors for each style are listed on the individual product pages.

Q:What are the fabric options?
A:Available fabrics for each style are listed on the individual product pages.

Q:Can I order the dress longer depending on my height?
A:Styles are available to order up to 3 inches longer, but please note that this may delay the shipping date. Contact an  Ebelz retailer to be measured and
to place your order. (Additional charges may apply.)

Q:How long does it take for my dress to arrive?
A:Ebelz has a regular shipping of 8-10 weeks. However, we also offers a variety of styles that are available to be shipped within two weeks.

Q:What are the lengths of the dresses?
A: Our long dresses are 57" long. Some of our beaded dresses are available for additional length to be added.

Q:How soon should we place the order?
A:We strongly recommend that we receive all the orders for a bridal party 4 months before the wedding or earlier. Most dresses take 12 weeks or less but we
want to make sure you have a time-cushion after the bridesmaids have received our bridesmaid dresses should any minor alterations be necessary and so forth. 

Q:Why are your silk bridesmaid dresses less than similar ones I have seen?
A:We are the manufacturer and we produce all our own dresses. Buying direct from us often would result in a substantial savings over Wedding dresses of
similar quality.

Q:What are your ironing instructions?
A:As far as eliminating the wrinkles goes, the safest way is ironing with a medium or high setting, preferably with a clean, thin cloth between the iron and
the dress and no steam. Professional dry cleaners accustomed to dealing with silk may be able to steam them with their specialized equipment if done properly. The reason we want people to be careful about steam is that many home irons tend to spit out water in droplets unevenly and that sometimes can stain.

Q:I changed my mind about a size/style/color. I'd like to exchange it. Can I do this?
A:We do not carry any dresses off the rack. All the fabric is ordered and dresses made to the particulars of your order. If the dress is a bit too large, it
can usually be altered without too much effort. We do ship only standard sizes so minor alterations are sometimes needed, but the dress would not be unwearable -merely in need of alteration. So we do not accept returns. If an order is cancelled before it has left our warehouse, 50% of the order may be refunded. Any change requests for an order already received must be emailed to EBELZ Dress AND must be confirmed as an EBELZ Dress email reply in order for it to be valid. If you do not receive such a confirmation then it is not likely the change was (or could be) made. We cannot change the order after the fabric for the dress is cut. The order cannot be cancelled after the dress is sent to the customer. A new dress could be ordered but we usually recommend that alteration be tried instead.

Q:What if a bridesmaid happens to be pregnant at the time?
A:It would be necessary to place an order along with everyone else to ensure the same dye lot so the bridesmaid dresses match(or a rush order sometimes could
be placed much closer to wedding but then there are possible dye-lot matching considerations). There is only one measurement that would need to be estimated for a maternity bridesmaid dress and that is the bust measurement. The dress will accommodate variations in the other measurements.
Our suggestion for estimating her bust size at the end of her pregnancy is to order up 2 sizes from her pre-pregnancy size, it is always better to size the
dress down than to let out seams. Minor alterations should be expected to achieve a perfect fit.

 

 

 

 

 

 

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